Frequently Asked Questions
We can offer software support on all models, and hardware repair on some models. Reach out to us with the details of your specific model and what you are in need of and we will let you know if that is something we can work on.
At this time, Tech This, LLC is not an authorized warranty service center for Apple.
Yes! These are not something kept in stock and are ordered as needed. We will gather all of the hard drive information to replace with what you currently have or potentially upgrade if you wish. Old hard drives can be securely recycled for you if you choose.
This will depend specifically on your current specifications and what ability there may be to upgrade as that can be limited on some models. We'll take a look at this as part of the diagnostics, present you with recommendations and options, and order what you'd like us to order for your upgrade! Please note this is not something kept in stock and is ordered as needed.
Yes! Our repairs include a 30-day labor warranty. Parts warranty varies by manufacturer, but is often between 90 and 365 days. There are no refunds on labor as labor is a fee-for-time service.
Absolutely! Feel free to keep it in the box until we arrive and we will take it from there.
Absolutely! It is helpful to have screenshots of any error messages you receive as well as any additional details you can provide us (i.e. what you were trying to do when you experienced the issue).
At this time, Tech This, LLC is unable to provide hardware service on Microsoft Surface devices. We can provide software service and support.
We'll certainly give it our best! It is important to note that repairing an older computer can sometimes become more costly than replacing it all together.
A tune up is good to book when the computer is functioning (without error messages, blue screens, etc.) but is just running slow or experiencing slow start-up and/or shutdown.
There are no additional costs besides the diagnostics charge. You'll still be presented with what is needed. It is recommended to complete the repairs promptly to avoid any potential further damage. If the computer is determined to be not fixable, we can assist with secure recycling (free of charge), transferring of data to an external device, building a new PC or simply giving you your device back to do with as you choose.