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  • Apple/Mac: Do you service these?
    At this time, Tech This, LLC is not certified to handle hardware or warranty repairs on Apple products. We can assist you with any software/operating system issues you may be having.
  • Can you replace my hard drive?
    Yes! These are not something kept in stock and are ordered as needed. We will gather all of the hard drive information to replace with what you currently have or potentially upgrade if you wish. Old hard drives can be securely recycled for you if you choose.
  • Can you upgrade the memory in my computer?
    ​This will depend specifically on your current specifications and what ability there may be to upgrade as that can be limited on some models. We'll take a look at this as part of the diagnostics, present you with recommendations and options, and order what you'd like us to order for your upgrade! Please note this is not something kept in stock and is ordered as needed.
  • I just bought a new computer, can you help me set it up?
    Absolutely! Feel free to keep it in the box until we arrive and we will take it from there.
  • I'm not really sure what the problem is, can you still help me?
    Absolutely! It is helpful to have screenshots of any error messages you receive as well as any additional details you can provide us (i.e. what you were trying to do when you experienced the issue).
  • My computer is very old, can you help me?
    We'll certainly give it our best! It is important to note that repairing an older computer can sometimes become more costly than replacing it all together.
  • Tune-up vs. troubleshooting - when should I book which?
    ​A tune up is good to book when the computer is functioning (without error messages, blue screens, etc.) but is just running slow or experiencing slow start-up and/or shutdown.
  • What if I decide not to fix my computer?
    There are no additional costs besides the diagnostics charge. You'll still be presented with what is needed. It is recommended to complete the repairs promptly to avoid any potential further damage. If the computer is determined to be not fixable, we can assist with secure recycling (free of charge), transferring of data to an external device, building a new PC or simply giving you your device back to do with as you choose.
  • Are your technicians certified?
    Our owner, Rob, is our only technician at this time and holds the following certifications: CompTIA A+ CompTIA Network+ CompTIA Security+ CompTIA CIOS CompTIA CSIS Microsoft 365 Certified Fundamentals ITIL 4 Foundation Google IT Support Professional
  • Can you provide service at my home?
    Absolutely! We can also provide pick-up or drop-off options if you would prefer us complete the work in our office.
  • Do you ever complete repairs without my approval?
    Absolutely not. The diagnostic service stops with the presentation of what is needed and we will not proceed any further without your approval to do so.
  • Do you have a physical storefront I can visit?
    At this time, the business is run from Rob's home office and does not have a physical storefront - though we hope to someday! Currently, our work is performed at the customer's home, or at Rob's office via pickup or customer dropoff.
  • How long does the diagnostic process take?
    It can potentially take a couple of hours or more depending on the issues being experienced. We charge one flat diagnostic fee, and if it takes longer you are not incurring additional charges.
  • Is this your full-time job?
    Not yet, but it is certainly my hope that it can grow to be that someday! As of July 2023, my hours are:
  • What are your working hours?
  • What payment methods do you accept?
    Currently, cash and debit/credit card. If paying by card, this can be done in person with a card reader or via an invoice sent to you to enter your payment securely via Square.
  • Can you replace my hard drive?
    Yes! These are not something kept in stock and are ordered as needed. We will gather all of the hard drive information to replace with what you currently have or potentially upgrade if you wish. Old hard drives can be securely recycled for you if you choose.
  • How can I prevent getting a virus?
    Keep your computer up-to-date Avoid clicking on advertisements and pop-ups Avoid clicking links or downloading attachments in your email from suspect senders Take a good look at the senders email address - often, it may be very close but not an exact match to what the real sender would use​ Install and maintain an active subscription with an antivirus software. Tech This, LLC is partnered with, and recommends, Malwarebytes and can assist you with this if you wish.
  • How long does virus removal take?
    It can, potentially, take a lengthy amount of time to perform and do so properly. We'll begin with an assessment of your computer remotely. For your convenience, it is often recommended that the repair be performed in our office, though on-site service is available for an additional charge.
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