Have you been experiencing slow internet recently? Perhaps experienced a loss of connection? Time for some troubleshooting to determine what is going on and what the next steps to get you back up and running may be! Please take screenshots or notes of any error messages you may have seen.
We understand the importance of being connected, let's get you back up and running like it should be!
What this service includes:
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Troubleshooting and diagnosing all issues related to the customer concern/request
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Recommendations for any possible upgrades to network equipment that may be needed for improved signal and/or strength
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If necessary, communicating with your internet provider on your behalf
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Presenting to you:
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Diagnosis, game plan and steps needed to correct the issue
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Price estimate on any components, software, or cabling that may be needed
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What this service does not include:
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Cost of any cabling, components, hardware, or software that may be needed
Common Questions
I'm not really sure what the problem is, can you still help me?
Absolutely! It is helpful to have screenshots of any error messages you receive as well as any additional details you can provide (i.e. what you were trying to do when you experienced the issue).
How long does the diagnostic process take?
It can potentially take a couple of hours or more depending on the issues being experienced. We charge one flat diagnostic fee, and if it takes longer, you are not incurring additional charges.
Do you ever complete repairs without my approval?
Absolutely not. The diagnostic service stops with the presentation of what is needed, and we will not proceed any further without your approval to do so.
Are your technicians certified?
Our owner, Rob, is our only technician at this time and holds the following certifications:
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CompTIA A+
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CompTIA Network+
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CompTIA Security+
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CompTIA CIOS
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CompTIA CSIS
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Microsoft 365 Certified Fundamentals
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ITIL 4 Foundation
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Google IT Support Professional