Has your printer been acting up recently? Perhaps you've been seeing error messages, or experiencing poor print quality but the ink wasn't low? Not even attempting to print? It's time for some troubleshooting and diagnostics to get you back up and running quickly!
Let's get your printer functioning the way it should again!
What this service includes:
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Troubleshooting and diagnosing all issues related to the customer concern/request on one printer
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Presenting to you:
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Diagnosis, game plan and steps needed to correct the issue
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Price estimate on any components, software, or cabling that may be needed
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What this service does not include:
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Cost of any cabling, components, hardware, or software that may be needed
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Paper, ink, or toner
Common Questions
I'm not really sure what the problem is, can you still help me?
Absolutely! It is helpful to have screenshots of any error messages you receive as well as any additional details you can provide (i.e. what you were trying to do when you experienced the issue).
My printer is very old; can you help me?
We'll certainly give it our best! It is important to note that repairing an older printer can sometimes become more costly than replacing it all together to achieve the desired result.
How long does the diagnostic process take?
It can potentially take a couple of hours or more depending on the issues being experienced. We charge one flat diagnostic fee, and if it takes longer, you are not incurring additional charges.
What if I decide not to fix my printer?
There are no additional costs besides the diagnostics charge. You'll still be presented with what is needed. It is recommended to complete the repairs promptly to avoid any potential further damage.
If the printer is determined to be not fixable, we can assist with secure recycling (free of charge) as well as new Printer Setup.
Do you ever complete repairs without my approval?
Absolutely not. The diagnostic service stops with the presentation of what is needed and we will not proceed any further without your approval to do so.
Are your technicians certified?
Our owner, Rob, is our only technician at this time and holds the following certifications:
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CompTIA A+
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CompTIA Network+
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CompTIA Security+
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CompTIA CIOS
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CompTIA CSIS
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Microsoft 365 Certified Fundamentals
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ITIL 4 Foundation
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Google IT Support Professional